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FAQ

What is a Deductible?

A Deductible is a cost sharing feature in which the Member pays a fixed dollar amount prior to being eligible for payment of some or all covered services.

What is a Covered Service?

Hospital, Medical and other health care services and supplies provided to a Member for which benefits are paid under a Contract.

What is Co-Insurance?

A cost sharing feature in which the Member pays a fixed percentage of the cost of medical care after the deductible has been satisfied.

What is a Co-Pay?

A cost sharing feature where the Member pays a fixed dollar amount for the
cost of medical care.

What is an Out-of Pocket Maximum?

The maximum amount that a Member will have to pay for covered services under the Health Benefit Plan. The maximum is typically the sum of all deductibles and coinsurance amounts paid by the Member.

What is an Explanation of Benefits (EOB)?

A form that may be sent to the Member after a claim has been processed by The Health Benefit Plan. The form explains the action taken on that claim.

What is a Preferred Provider Organization (PPO)

A type of health benefit plan designed to give Members incentives to use health care providers designated as Network Providers, but that also provide reduced benefits for covered services received from Non-Network Providers.

What is a Network?

The doctors, clinics, hospitals and other medical providers with whom the carrier contracts to provide health care to its Members.

What is a Network Provider?

A physician or hospital in the Network.

What is a Non-Network Provider?

A medical provider who has not contracted with a carrier to participate in the Network. Also known as a non-participating provider or out of network provider.

What is a Dependent?

A person (e.g. a spouse or child) other than the subscriber who is covered Under the Subscriber’s Contract. Also called a “Member”.

When can an employee add dependents?

For newborns, an enrollment application must be received with in 30 days.

If an employee has a special enrollment qualifying event, when can they enroll?

The enrollment application must be received within 30 days of the date of the qualifying event.

When can an employee cancel coverage for dependents?

Dependent cancellations can be submitted at any time.



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